Shipping policy

At True Loom Studio, we understand that children's clothing is often purchased around real schedules—school starting dates, birthdays, family trips, holidays, celebrations, photographs, and seasonal changes. Our shipping procedures are designed to provide a straightforward delivery experience from checkout through arrival.

1. Shipping Charges

Our standard shipping structure is:

  • Orders of $10.00 or more: Free shipping
  • Orders below $10.00: $5.99 shipping charge

The applicable shipping charge will be displayed during checkout before the customer completes the purchase.

2. Order Processing

Orders generally require approximately 1–3 business days for processing before shipment.

Processing may include:

  1. Payment verification;
  2. Order confirmation;
  3. Inventory preparation;
  4. Garment inspection;
  5. Packaging;
  6. Shipping-label creation; and
  7. Handover to the applicable carrier.

Weekends and certain holidays may not count as processing business days.

3. Estimated Delivery Time

After an order has been processed, standard transit generally takes approximately 3–7 business days.

Accordingly, a typical total delivery estimate is approximately:

4–10 business days from order placement.

These timeframes are estimates rather than guaranteed delivery deadlines.

4. Tracking Information

When tracking is available, customers may receive shipment information through the email address associated with the order.

Tracking information may initially show limited activity while the carrier receives and scans the parcel.

Customers should allow reasonable time for carrier systems to update.

5. Accurate Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, customers should carefully check:

  • Street number;
  • Street name;
  • Apartment or unit number;
  • City;
  • State;
  • ZIP code; and
  • Recipient name.

A package delayed or returned because of an incorrect or incomplete address may require additional handling.

6. Delayed Deliveries

Shipping times may be affected by:

  • Severe weather;
  • Carrier disruptions;
  • Holidays;
  • Regional transportation interruptions;
  • High-volume shopping periods;
  • Incorrect address information;
  • Customs or governmental processing where applicable;
  • Natural disasters; or
  • Other circumstances beyond our reasonable control.

When an estimated delivery date passes, customers should first review available tracking information and then contact us if assistance is needed.

7. Lost or Missing Packages

If tracking indicates that a package has been delivered but cannot be located, customers should first check:

  • Doorsteps;
  • Mailrooms;
  • Parcel lockers;
  • Building reception areas;
  • Household members;
  • Neighbors; and
  • Other locations where a carrier may safely leave a package.

If the package remains missing, contact:

[email protected]

Please include the order number and tracking information where available.

8. Damaged Packages

If an apparel package arrives visibly damaged, customers should document the condition as soon as reasonably possible.

Photographs of:

  • The outer packaging;
  • Shipping label;
  • Damaged area;
  • Product packaging; and
  • Affected garment

may help us determine the appropriate resolution.

9. Incorrect Items

If you receive the wrong clothing item, wrong size due to a fulfillment error, or materially different merchandise, contact us promptly.

Please do not wash or wear an incorrectly supplied item before contacting customer service.

We may request photographs and order information so the issue can be investigated efficiently.

10. Multiple Shipments

Depending on inventory, fulfillment arrangements, or product availability, an order containing multiple items may occasionally be shipped in more than one package.

If this occurs, tracking information may become available at different times.

11. Address Changes

If you discover an address mistake immediately after ordering, contact us as quickly as possible.

We will attempt to accommodate an address correction before shipment, but an address change cannot be guaranteed after an order has entered fulfillment or been transferred to a carrier.

12. Refused or Unclaimed Packages

A customer who refuses delivery or fails to retrieve a package may experience additional delays in receiving a refund or replacement.

Where a package is returned to us because of an incorrect address, refusal, or failure to claim the shipment, we may contact the customer to determine the next appropriate step.

13. International Orders

Unless expressly stated otherwise on the website, this Shipping Policy is primarily designed for standard domestic U.S. orders.

If international shipping becomes available, separate delivery conditions, customs requirements, taxes, duties, and carrier limitations may apply.

14. Shipping and Returns

Shipping and return costs are handled according to the circumstances of the return.

Preference-based returns, such as choosing the wrong size or changing one's mind, may require the customer to pay the return shipping cost.

For verified defective, damaged, or incorrectly fulfilled orders, True Loom Studio may provide an appropriate shipping remedy consistent with the Return and Refund Policy and applicable law.

15. Contact

For shipping questions, contact:

True Loom Studio
TGH-DASCO HOME MEDICAL EQUIPMENT, LLC
375 N WEST ST
WESTERVILLE, OH 43082
United States

Contact: JUSTIN LEE WENTZ
Email: [email protected]