Contact information
We want customers to have a clear and dependable way to reach True Loom Studio before and after an order.
For questions involving children's clothing, girls' coordinated sets, sizing, orders, returns, refunds, shipping, damaged merchandise, or general website matters, please use the contact information below.
Business Information
Business / Website Name:
True Loom Studio
Legal Business Name:
TGH-DASCO HOME MEDICAL EQUIPMENT, LLC
Business Address:
375 N WEST ST
WESTERVILLE, OH 43082
United States
Return Address:
375 N WEST ST
WESTERVILLE, OH 43082
United States
Primary Contact:
JUSTIN LEE WENTZ
Customer Service Email:
[email protected]
Website:
https://www.trueloomstudio.world/
Customer Service Topics
Customers may contact us regarding:
- Order status;
- Product questions;
- Boys' clothing;
- Girls' coordinated sets;
- Size or fit questions;
- Product availability;
- Shipping and tracking;
- Address corrections;
- Damaged merchandise;
- Incorrect merchandise;
- Returns;
- Refunds;
- Exchanges;
- Privacy questions;
- Website problems; and
- General customer-service concerns.
Return and Refund Requests
For a return or refund request, please include your order number and a short description of the reason for contacting us.
For damaged, defective, or incorrectly supplied merchandise, photographs may be requested.
Privacy Questions
Privacy-related requests should be sent to:
Please do not send passwords, complete payment-card numbers, government identification numbers, or other highly sensitive information by ordinary email unless specifically requested through an appropriate secure process.
Business Correspondence
Written correspondence may be directed to:
TGH-DASCO HOME MEDICAL EQUIPMENT, LLC
375 N WEST ST
WESTERVILLE, OH 43082
United States
Attn: JUSTIN LEE WENTZ
Response Expectations
We aim to review customer inquiries within a reasonable business period.
Response time may vary depending on the complexity of the request, order history, shipping investigation, payment verification, or information required from a third-party carrier or payment processor.
Important Notice
Contacting customer service does not automatically authorize a return.
Customers should receive return instructions before mailing merchandise whenever possible so that packages can be properly identified and processed.